About PassageExpress
PassageExpress is an independent online travel platform that assists customers with passenger rail reservations. We are an independent booking service and are not owned or operated by any rail carrier. Our goal is to provide a convenient and secure booking experience along with dedicated customer support.
Booking Terms
- All bookings are subject to seat availability and confirmation by the rail service provider.
- Displayed fares are subject to change until your booking has been confirmed.
- A reservation is confirmed only after you receive a confirmation email containing your booking reference.
- You are responsible for providing accurate passenger information during the booking process.
- Booking or service fees, if applicable, will be clearly displayed before payment.
- Special fares, promotional offers, and discounts are subject to availability and specific terms.
Passenger Responsibilities
- Please arrive at the departure station well before your scheduled departure time.
- Carry valid identification if required by the rail operator.
- Follow all baggage, safety, and onboard policies established by the rail service provider.
- Passengers requiring special assistance should notify us before travel whenever possible.
- Disruptive or unsafe behavior may result in denied boarding without refund, subject to the operator's policies.
Payment
- Full payment is required at the time your booking is made.
- We accept major credit cards, debit cards, and other supported payment methods.
- All online transactions are protected using industry-standard SSL encryption.
- Your financial institution may apply additional fees for certain payment methods or currency conversions.
- PassageExpress does not store your complete payment card information.
Limitation of Liability
PassageExpress acts solely as an independent booking service. We are not responsible for:
- Train delays, cancellations, schedule changes, or service interruptions caused by the rail operator.
- Loss, theft, or damage to personal belongings during travel.
- Indirect or consequential losses arising from delays or disruptions.
- Events beyond our reasonable control, including severe weather, natural disasters, strikes, or government actions.
Where permitted by law, our liability is limited to the amount paid for the affected booking.
Intellectual Property
All content available on the PassageExpress website, including text, graphics, logos, images, and design elements, is the property of PassageExpress or its licensors and may not be copied, reproduced, or distributed without prior written permission.
Acceptable Use
- Do not use our website for unlawful or fraudulent activities.
- Do not attempt to interfere with the security or operation of our website.
- Automated scraping, bulk data collection, or unauthorized resale of bookings is prohibited.
- You must not access or attempt to access another user's account without authorization.
Governing Law
These Terms & Conditions are governed by the applicable laws and regulations of the jurisdiction in which PassageExpress operates. Any disputes will be resolved in accordance with those applicable laws.
Changes to These Terms
PassageExpress may update these Terms & Conditions from time to time. Continued use of our website after changes become effective constitutes your acceptance of the revised Terms.
Contact Us
For questions regarding these Terms & Conditions, please contact us:
Email:
enquiry@passagexpress.com
Phone:
1-855-657-5952
