Information We Collect
To provide our rail booking services, we may collect the following information:
- Full name and passenger details required for ticket reservations
- Email address, phone number, and billing information
- Payment details processed securely through trusted payment providers
- Travel preferences and special assistance requests
- Device information, browser type, IP address, and website usage data collected through cookies
- Communications sent to our customer support team
How We Use Your Information
- To process and manage your rail reservations
- To send booking confirmations, e-tickets, and travel updates
- To process payments, refunds, and billing requests
- To respond to customer service inquiries
- To improve our website and services through analytics
- To send promotional offers and newsletters when you choose to receive them
- To comply with applicable legal and regulatory requirements
Information Sharing
We only share your information when necessary to provide our services.
- Rail service providers – to complete your reservation and issue travel tickets.
- Payment processors – to securely process transactions.
- Technology providers – for website hosting, email communication, and customer support.
- Legal authorities – when required by applicable laws or regulations.
We do not sell or rent your personal information to third parties.
Cookies
Our website uses cookies to improve your browsing experience, remember your preferences, analyze website traffic, and enhance our services. You can manage or disable cookies through your browser settings.
Data Security
We use industry-standard security measures including SSL encryption, secure servers, restricted access controls, and regular security monitoring to protect your personal information.
Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you.
- Request corrections to inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Request deletion of your information where permitted by law.
To exercise any of these rights, please contact our privacy team.
Data Retention
We retain personal information only for as long as necessary to provide our services, resolve disputes, comply with legal obligations, and maintain business records.
Policy Updates
We may update this Privacy Policy from time to time. Any significant changes will be posted on this page along with the updated effective date.
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