Refund Eligibility by Fare Type
- Basic Fare: Non-refundable after booking. Changes may not be permitted depending on availability.
- Standard Fare: Eligible for a partial refund when cancelled before the departure deadline. Service fees may apply.
- Flexible Fare: Fully refundable when cancelled before departure, subject to applicable processing fees.
- Premium Fare: Eligible for a full refund if cancelled within the permitted cancellation period. Late cancellations may incur a cancellation charge.
Cancellation Policy
- More than 7 days before departure: Eligible for the maximum available refund based on fare type.
- 2–7 days before departure: Partial refund may apply depending on your ticket conditions.
- Within 24 hours of departure: Refunds are generally not available.
- No-show without cancellation: The booking will be treated as unused and is not eligible for a refund.
Service Disruptions
If your scheduled rail service is cancelled or significantly delayed by the rail operator:
- You may be eligible for a refund or alternative travel options, depending on the operator's policy.
- PassageExpress will notify you as soon as updated travel information becomes available.
- Our support team will assist with rebooking whenever possible.
- Approved refunds will be processed as quickly as possible.
- PassageExpress is not responsible for additional expenses such as accommodation, meals, or missed connections unless required by applicable law.
Changes & Exchanges
- Date and time changes are allowed on eligible fare types before departure.
- Fare differences and applicable service fees may apply.
- Seat upgrades are subject to availability.
- If the new fare is lower, any applicable credit will be issued according to the fare rules.
- Passenger name changes may not be permitted after ticket confirmation.
How to Request a Refund
Please contact our customer support team with your booking reference number.
Refund Processing Time
- Credit/Debit Card refunds: 5–10 business days.
- Travel credits (where applicable): Issued within 24–48 hours.
- Processing times may vary depending on your financial institution.
Travel Insurance
We recommend purchasing travel insurance for every trip. Travel insurance may help cover trip cancellations, unexpected interruptions, medical emergencies, baggage delays, and other unforeseen travel-related expenses.
