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Contact PassageExpress

We're here to help you plan the perfect Canadian rail journey

Let's Plan Your Journey

Whether you're looking for the best fare, planning a complex multi-city itinerary, or simply have a question about PassageExpress travel — our expert team is here to help every step of the way.

Reservations Hotline1-855-657-5952

Call for Immediate Help

For urgent booking assistance, cancellations or travel emergencies — call us any time, day or night.

1-855-657-5952

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Frequently Asked Questions

How do I receive my ticket?

Your e-ticket is emailed to you within minutes of booking confirmation. Simply show it on your phone at the station — no printing needed.

Can I get a refund?

Refund eligibility depends on your fare class. Economy and higher fares are refundable (minus a small fee). Escape fares are non-refundable.

What's the baggage allowance?

Economy passengers may bring 2 carry-on bags and 2 checked bags free. Sleeper and Prestige passengers receive additional allowances.

Can I bring my pet?

Small pets (under 10kg) are welcome in Economy class on most routes. Contact us for details and to add your pet to your reservation.